Frequently
Asked Questions

Standard shipping is complimentary on all US orders and typically takes 4 to 6 weeks from the date of your order. Our products are shipped by ocean freight from our supply partners overseas, then delivered to your address via UPS for the domestic leg of the journey.

While we do our best to meet these estimates, transit times can occasionally be affected by customs clearance, carrier delays, or peak-season volumes. You will receive a tracking number as soon as your order ships.

Yes. Expedited shipping is available at checkout for an additional fee and typically delivers within 1 to 3 weeks. Expedited orders are prioritised and shipped via air freight, significantly reducing transit time.

Expedited shipping rates are calculated at checkout based on your order value and destination.

We primarily serve customers within the contiguous United States. We also ship to Canada and select EU countries on standard shipping, with duties and taxes covered by our logistics partners on those routes.

For international enquiries outside these regions, please contact us at support@lumioshine.com before placing your order and we will advise on availability and shipping options.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to follow your shipment in real time.

You can also visit our Track My Order page at any time. If you have not received a tracking email within your expected processing window, please check your spam folder or contact us directly.

Address changes can be requested within 2 calendar days of placing your order, provided it has not yet been dispatched. Please contact us as soon as possible at support@lumioshine.com or by phone on 800-978-5754.

Once an order has shipped, we are unable to redirect it. If a parcel is returned to us due to an incorrect address, re-shipping costs will be the responsibility of the customer.

We accept returns within 30 days of delivery. To be eligible, items must be:

• In their original, unused, and uninstalled condition
• In the original manufacturer's packaging
• Free from damage caused after delivery

Items that have been installed, modified, or show signs of use are not eligible for return. For full details, please review our Refund Policy.

To begin a return, please contact our support team at support@lumioshine.com with your order number and reason for return. We will respond within one business day with return authorisation and instructions.

All approved returns should be sent to:
418 Broadway STER, Albany, NY 12207

Please do not return items without prior authorisation — unauthorised returns may not be processed.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or was sent in error by us. In those cases, we will arrange and cover the cost of the return.

We recommend using a tracked shipping service for all returns, as we are unable to accept liability for items lost in transit.

Once we receive and inspect your returned item, refunds are processed within 10 business days. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take a further 3–5 business days to appear on your statement.

We are sorry to hear this. Please photograph the damage — including the outer packaging — and contact us at support@lumioshine.com within 48 hours of delivery with your order number and photos attached.

We will review the situation promptly and arrange a replacement, spare parts, or a full refund as appropriate. Reporting damage quickly helps us resolve the matter as efficiently as possible.

Orders may be cancelled before they are dispatched. A 10% cancellation fee applies to cover processing and restocking costs. Once an order has shipped, the standard 30-day return process applies and the cancellation fee is waived.

To request a cancellation, please contact us as soon as possible at support@lumioshine.com or 800-978-5754.

We carry a curated range of designer lighting fixtures across six categories:

• Chandeliers — statement ceiling fixtures for dining rooms, foyers, and living rooms
• Pendant lights — single and multi-pendant suspension fixtures
• Ceiling lights — flush and semi-flush mounts for lower ceiling heights
• Wall lamps — sconces for hallways, bedrooms, and accent lighting
• Table lamps — portable fixtures for desks, sideboards, and bedside tables
• Floor lamps — freestanding fixtures for reading and ambient lighting

Our collection spans modern, transitional, and classical styles. Browse the full range at All Lighting.

Most of our fixtures are sold without bulbs. Each product page clearly states the required bulb type, socket type (e.g. E26, E12, GU10), and maximum wattage. We recommend purchasing bulbs separately to ensure you choose the right specification and brightness level for your space.

If a fixture does include bulbs, this will be explicitly noted in the product description.

Yes — the majority of our fixtures are compatible with energy-efficient LED bulbs. Where LED compatibility is confirmed, this is noted on the product page. We recommend using dimmable LED bulbs where a dimmer switch is in use, and checking bulb dimensions when selecting globes or decorative filament styles, as these can vary significantly.

If you are unsure which bulb type to use for a specific fixture, please contact us and we will be happy to advise.

Unless the product listing specifically states a damp-rated or wet-rated classification, our fixtures are intended for dry indoor use only. They are not suitable for direct installation in bathrooms, outdoor areas, or any environment exposed to moisture or condensation.

If you have a specific installation environment in mind — such as a covered porch or bathroom vanity — please contact us before purchasing and we will confirm suitability.

Please contact us within 7 days of receiving your order and we will arrange to send any missing components at no additional charge. When reaching out, please include your order number and a description or photograph of what is missing to help us respond quickly.

We strongly recommend using a licensed, qualified electrician for all hardwired ceiling and wall fixtures. This ensures both personal safety and compliance with your local electrical codes and building regulations.

Table lamps and floor lamps with standard plug connections can typically be installed without professional assistance, provided the plug and cord are undamaged and the fixture is used as directed.

Yes. All fixtures include printed installation instructions in the packaging. If you require additional guidance or encounter difficulty during installation, please contact our support team at support@lumioshine.com and we will do our best to assist.

Recommended hanging heights depend on the room and ceiling height. As a general guide:

• Standard rooms: the bottom of the fixture should hang at least 7 feet (84 inches) from the floor
• Over a dining table: hang the bottom of the fixture 30–36 inches above the tabletop
• Over a kitchen island: hang 36–42 inches above the counter surface
• Entryways and foyers: allow for at least 7 feet of clearance at the lowest point

If your ceiling is higher than standard (8 feet), adjust upward proportionally. Most of our chandeliers include adjustable chain or rod lengths to accommodate different ceiling heights. If you are unsure, please contact us with your room dimensions and we will advise.

Many of our fixtures are compatible with dimmer switches, provided you use dimmable LED or incandescent bulbs of the correct type. Non-dimmable LED bulbs used on a dimmer circuit can flicker, buzz, or fail prematurely.

We recommend confirming your bulb's dimmer compatibility before installation. If you have questions about a specific fixture, please contact us and we will confirm the requirements.

We accept all major payment methods, including:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay and Google Pay
• Shop Pay (with optional installment plans)
• ACH Direct Debit

All payment options available at checkout are equally secure and fully supported.

Yes. All transactions on Lumioshine.com are processed through Shopify's PCI-DSS Level 1 compliant payment infrastructure, with full SSL/TLS encryption. We do not store, access, or retain your card details at any point — these are handled exclusively by your chosen payment provider.

For standard shipping orders to the United States, Canada, and the European Union, import duties and taxes are handled by our logistics partners and are not charged separately to you — the price you see at checkout is the price you pay.

For orders to other countries, local duties, customs fees, and taxes may apply upon arrival and are the responsibility of the recipient. We recommend checking your country's import regulations before ordering.

We welcome enquiries from interior designers, architects, contractors, and hospitality businesses. Please contact us at support@lumioshine.com with details of your project or business and we will discuss pricing, lead times, and how we can best support your work.

Yes. For commercial, hospitality, or multi-unit residential projects requiring significant quantities of a single fixture, please contact us directly with your specifications. We will provide a tailored quote, confirm stock availability, and work with you on an appropriate lead time for your project schedule.

Our range is suitable for a wide variety of residential and commercial settings, including:

• Private residences — living rooms, dining rooms, bedrooms, kitchens, studies
• Boutique hotels and serviced apartments
• Restaurants and hospitality venues
• Retail environments and showrooms
• Office lobbies and reception areas

If you have a specific project in mind and would like product recommendations, please reach out — we are happy to advise.