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We are committed to providing you with a transparent and reliable shipping experience. Please read this policy carefully before placing your order.
All orders are processed and shipped within 1–2 business days after payment is received. Special or custom orders may require additional processing time. We do not ship on weekends or public holidays.
Orders are shipped from either our manufacturing facility in Asia or our local warehouse in the United States, depending on product availability. If an item is out of stock in our U.S. warehouse, the order will be fulfilled directly from our overseas supply chain.
Standard shipping is free to all supported destinations. We ship via ocean freight combined with local carrier delivery (such as UPS) for door-to-door service. Orders using standard shipping typically arrive within 4–6 weeks.
We do not ship to PO Boxes, APO, or FPO addresses. Due to the size and nature of our products, items may arrive in multiple packages.
Expedited shipping is available via EMS, UPS, FedEx, or DHL. Estimated delivery time is 1–3 weeks. Expedited shipping costs and any applicable customs duties are the responsibility of the customer. The exact shipping cost is calculated at checkout based on order value, weight, dimensions, and destination.
| Order Value | Expedited Shipping Cost |
|---|---|
| $0.00 – $200.00 | $80.00 USD |
| $200.10 – $280.00 | $120.00 USD |
| $280.10 – $360.00 | $160.00 USD |
| $360.10 – $440.00 | $200.00 USD |
| $440.10 – $520.00 | $240.00 USD |
| $520.10 – $600.00 | $260.00 USD |
| $600.10 – $680.00 | $300.00 USD |
| $680.10 – $760.00 | $350.00 USD |
| $760.10 – $840.00 | $380.00 USD |
| $840.10 – $920.00 | $400.00 USD |
| $920.10 – $1,000.00 | $440.00 USD |
| $1,000.10 – $1,100.00 | $480.00 USD |
| $1,100.10 – $1,200.00 | $500.00 USD |
| $1,200.10 – $1,350.00 | $550.00 USD |
| $1,350.10 – $1,500.00 | $600.00 USD |
| $1,500.10 – $1,600.00 | $650.00 USD |
| $1,600.10 – $1,800.00 | $700.00 USD |
| $1,800.10 – $1,900.00 | $760.00 USD |
| $1,900.10 – $2,210.00 | $800.00 USD |
| $2,210.10 – $2,450.00 | $840.00 USD |
| $2,450.10 – $2,680.00 | $880.00 USD |
| $2,680.10 – $2,750.00 | $920.00 USD |
| $2,750.10 – $2,990.00 | $960.00 USD |
| $2,990.10 – $3,150.00 | $1,040.00 USD |
| $3,250.10 – $3,450.00 | $1,080.00 USD |
| $3,450.10 – $3,600.00 | $1,120.00 USD |
| $3,600.10 – $3,750.00 | $1,160.00 USD |
| $3,750.10 – $3,860.00 | $1,200.00 USD |
| $3,860.10 – $4,260.00 | $1,260.00 USD |
| $4,260.10 – $4,500.00 | $1,300.00 USD |
| $4,500.10 – $4,750.00 | $1,330.00 USD |
| $4,750.10 – $4,900.00 | $1,360.00 USD |
| $4,900.10 – $5,200.00 | $1,400.00 USD |
| $5,200.10 – $5,500.00 | $1,440.00 USD |
| $5,500.10 – $5,750.00 | $1,480.00 USD |
| $5,750.10 – $5,900.00 | $1,520.00 USD |
| $5,900.10 – $6,300.00 | $1,650.00 USD |
| $6,300.10 – $6,450.00 | $1,700.00 USD |
| $6,450.10 – $6,800.00 | $1,800.00 USD |
| $6,800.10 – $7,200.00 | $1,950.00 USD |
| $7,200.10 – $7,500.00 | $2,100.00 USD |
Once your order ships, you will receive an email with a tracking number. If you do not receive this email, please check your spam/junk folder before contacting us.
You can track your order at any time via 17track.net or by contacting our support team.
For customers in the United States, EU, and Canada using standard shipping, import duties are covered by our shipping partner — you will not be charged at the door.
For customers in the United Kingdom, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, or Hungary, we strongly recommend using the standard shipping channel to avoid potential customs charges.
For all other destinations and for expedited shipping orders, import duties, taxes, and customs fees are the buyer's responsibility and are not included in the item price or shipping cost.
Once an order has shipped, we are unable to intercept or cancel it.
Please accept the delivery when it arrives. If you wish to return the item, contact us at support@lumioshine.com and we will provide return authorization and instructions.
Cancellations must be requested within 48 hours of placing your order. After 48 hours, or once an order has been processed or shipped, cancellation cannot be guaranteed. Please contact us as soon as possible if you need to cancel.
We offer a limited window to guarantee address modifications:
It is your responsibility to verify your shipping address at the time of purchase. We are not responsible for lost, misdelivered, or returned packages resulting from an incorrect address provided by the customer.
All orders include shipping insurance. If your order is lost or damaged in transit, we will provide a full replacement or refund at no additional cost to you.
Please inspect your order immediately upon delivery. If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery at support@lumioshine.com with clear photos or videos. We will arrange a replacement or refund promptly.
If your tracking shows "delivered" but you cannot locate the package, please first check with neighbors and around your property — packages are occasionally left in an unexpected location. If the package is still missing the following day, contact the carrier directly to open a trace. All missing package claims must be submitted within 7 days of the marked delivery date.
If a delivery attempt fails (for example, due to an incorrect address or missed signature), the carrier will hold the package temporarily before returning it to us. Return-to-sender fees charged by the carrier are the customer's responsibility.
If a package is returned to us, we will contact you to arrange reshipment. Reshipment costs will be invoiced to you. If you no longer want the item, a refund will be issued minus a 30% restocking fee. We must hear from you within 30 days of the item being returned to us.
If circumstances beyond our control delay your delivery beyond the estimated date, we will notify you of the revised timeline. If we are unable to deliver your order within 90 days, we will cancel the order and issue a full refund.
We currently ship to: United States, United Kingdom, France, Spain, Germany, Luxembourg, Canada, Italy, Poland, Belgium, Austria, Portugal, Netherlands, Denmark, Finland, Norway, Switzerland, Sweden, Australia, Greece, Cyprus, Croatia, Turkey, Czech Republic, Hungary, Romania, Slovenia, Ireland, Estonia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, and India.
We do not ship to PO Boxes, APO, or FPO addresses.
We are currently unable to ship to the following countries: Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino, and all countries in Africa and South America.
If you are located in one of the above countries and are interested in purchasing, please contact us to discuss options.
Tel: 800-978-5754
Email: support@lumioshine.com
Address: 418 Broadway STER, Albany, NY 12207
