Who qualifies for a trade account?
Trade accounts are open to verified business customers — including
retail stores, interior designers, architects, property developers,
hospitality businesses, and landscape designers. We review each
application individually to ensure the right account type is assigned.
How long does the approval process take?
Our trade team reviews all applications within one business day.
You'll receive an email confirmation once your account is approved,
including your login details and a full breakdown of your account
benefits.
How are discounts applied at checkout?
Discounts are applied automatically based on your single order
value. There are no codes to enter — once your account is active,
simply browse and checkout as normal. Your tier will be calculated
and applied before payment.
Can I apply for both Wholesale and Interior Design accounts?
Each business is assigned one account type based on their primary
business activity. If your business spans both retail and design,
our trade team will work with you to determine the most appropriate
account type during the review process.
Is there a minimum order requirement?
There is no minimum order requirement to maintain a trade account.
Discounts begin from your first order at $1 and scale automatically
with order value. However, a minimum order may apply for certain
bespoke or custom products — our team will advise on a case-by-case
basis.
What happens if my application is not approved?
If your application is unsuccessful, our trade team will contact
you by email to explain why and advise on next steps. You are
welcome to reapply if your business circumstances change, or to
contact us to discuss alternative options.
