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Payment and Security

We prioritize the security and peace of mind of our customers when shopping online with us. To achieve this, we've established rigorous security protocols to safeguard your personal and payment information against unauthorized access.

To ensure the utmost protection of your data, our website employs the most advanced encryption technologies available. This guarantees that all data transmitted through our site is done so securely. Furthermore, we've put in place powerful fraud detection systems that continuously monitor transactions for any signs of suspicious activity. In the rare event of a security concern, our dedicated customer support team is readily available to provide prompt assistance.

We are wholeheartedly dedicated to offering a secure and enjoyable shopping experience to all our customers. For your convenience, we support a wide range of payment options including American Express, Diners Club, Discover, Mastercard, JCB, Visa, and PayPal. This variety ensures that you can choose the payment method that best suits your preferences while shopping with confidence on our secure platform.

       

Website security

In the current era of digital connectivity, online security is paramount. The internet, while being a vast resource, is also a landscape where malicious entities actively seek to exploit website vulnerabilities to access sensitive information. Recognizing this threat, it is crucial for website owners to proactively safeguard the security of their users.

A key strategy in enhancing online security is the adoption of secure encryption protocols like SSL/TLS. These protocols play a vital role in encrypting the data exchanged between a user's browser and a website's server. This encryption effectively shields the data from being intercepted or deciphered by unauthorized parties.

On our website, we place immense value on the importance of online security. We have diligently implemented SSL/TLS encryption to ensure that any information transferred between our server and your browser is thoroughly encrypted and secured. This commitment to security not only reassures our users but also fosters a foundation of trust and reliability in our website.

By integrating SSL/TLS encryption, we underscore our dedication to maintaining a secure online environment. This approach is pivotal in protecting our users' data, thereby reinforcing their confidence in our services.

Payment Security

We use PayPal to keep your payment safe, PayPal is a well-known online payment processing platform.

Secure Transmission: PayPal employs state-of-the-art 256-bit SSL/TLS encryption technology to safeguard data during transmission. This advanced level of encryption ensures that personal and payment information remains secure, preventing unauthorized access by third parties.

Enhanced Account Security: To protect user accounts, PayPal implements a range of security measures. These include robust password protection, two-step verification, and sophisticated risk detection systems. These features work together to mitigate the risks of fraud and unauthorized account access.

Comprehensive Compensation Plan: PayPal offers a robust compensation plan to safeguard customer interests in cases of transaction disputes or fraud. In instances of fraudulent purchases made through PayPal, customers are reassured with a policy that guarantees a full refund of their payments.

Global Regulatory Compliance: PayPal is recognized for its compliance with multiple international payment regulations. This includes certifications like the European Union's PSD2 and Australia's AUSTRAC, underscoring PayPal's commitment to legal and regulatory adherence on a global scale.

PayPal's commitment to security is comprehensive, encompassing secure data transmission, fortified account protection, a customer-focused compensation plan, and adherence to international regulatory standards. These measures collectively ensure that PayPal provides both merchants and customers with a highly secure and reliable online payment service.

We also secure your payment with Payoneer.com

We also secure your payments with Payoneer, a well-known online payment processing platform.

Secure transmission: Payoneer uses the highest level of SSL/TLS encryption technology to ensure the security of data transmission. At the same time, it uses Token to process customer payment information to ensure that merchants will not have access to customers' sensitive payment data.

Risk control system: Payoneer uses machine learning and artificial intelligence technology to monitor all payment behaviors and transactions, quickly detect and block any suspicious or fraudulent behavior, and ensure payment security.

Compliance: Payoneer is a PCI-DSS (Payment Card Industry Data Security Standard) certified payment processing platform that meets the highest levels of security worldwide. In addition, Payoneer is also compliant with the EU's GDPR (General Data Protection Regulation) data protection regulations.

Privacy protection: Payoneer promises not to disclose customer information to third parties, and only discloses payment information to payment institutions and relevant banks when necessary. At the same time, Payoneer provides a variety of privacy protection measures, including data encryption, security access control, data backup and recovery, etc.

Payoneer ensures the security of payment through various measures such as secure transmission, risk control system, compliance and privacy protection, and provides reliable online payment services for merchants and customers.

For comprehensive information about Payoneer services and features, please visit their official website.

We are committed to implementing solutions that prioritize and protect your privacy and payment security.

Updated: January 9, 2024

Business Transparency · Verified Credentials

Is Lumioshine legitimate?

Yes — absolutely.

Investing in well-designed lighting is a considered decision — and asking who you're buying from is a smart one. We welcome the scrutiny. Lumioshine is a US-registered, decade-long lighting retailer with our own production floor. The verified facts below explain how.

— 01

US-registered
business entity

— 02

Our own factories
in China & Vietnam

— 03

Certified
to global standards

— 04

Trusted by
luxury hotel groups

Legal Status US Registered Albany, NY · Verified entity
Insurance Fully Insured Commercial Liability Coverage
Returns Policy 30-Day Easy Free US shipping · No restocking
Safety 4 Certifications CE · SAA · FCC · SASO
Our Promise

Lumioshine was founded on a straightforward belief: that well-designed lighting should be available to every homeowner, designer, and business — without the inflated markups of trade-only showrooms. The verified facts below speak to a decade of considered, direct-to-consumer operation.

About Lumioshine

A US-based retailer,
built without showroom barriers.

Lumioshine is a legally registered American business operating direct-to-consumer — selling designer-quality lighting at a fair price, without the inflated markups of trade-only showrooms or retail middlemen. Every order ships from our US warehouse directly to your door.

— 01

Legally registered in the United States

Lumioshine is incorporated and operated from Albany, New York. Our business documentation is verifiable, our domain is long-established, and our store runs on Shopify's official commerce platform.

— 02

A US-based service team

Reach a US-based specialist by phone at 800-978-5754 or email at support@lumioshine.com. We are open Monday to Friday, 9am – 6pm EST, and reply to every enquiry within one business day.

— 03

Free shipping & 30-day returns — every order

Free standard shipping on every US order, and a full 30-day return window for any reason. The price you see at checkout is the price you pay — no inflated retail markup, no surprise fees.

Operating Standards

A decade in light, built on our own factory floor.

Inside Lumioshine's owned lighting factory
A Decade in Light
10+ years operating

Ten years is long enough to learn what really lasts — long enough to scale our factories, refine our logistics, and build a service team that quietly works the way it should.

  • — 01 Two Owned Factories · 190,000+ sq ft

    Production runs end-to-end on our own floor, not someone else's. Two facilities — China and Vietnam — give us redundancy, capacity, and direct control over every stage from materials to final finishing.

  • — 02 Six Curated Categories

    Chandeliers, pendants, ceiling, wall, table and floor lamps. Each fixture passes our selection bar against a consistent standard of design quality, material integrity, and long-term value before reaching the catalogue.

  • — 03 US Warehouse · Direct Logistics

    Final-mile dispatch from our US warehouse keeps lead times short and delivery predictable — directly to your address, with no inflated retail markup or showroom middleman.

International Safety Standards

Certified to the standards that actually matter.

Every fixture that leaves our factory floor is engineered to international safety standards. Our two production facilities hold certifications from the world's strictest regulatory bodies — your lighting passes the same rules as fixtures specified for major commercial buildings.

CE

CE Certified

European Union

Verified compliance with the EU's electrical safety, EMC, and environmental directives.

SAA

SAA Certified

Australia & NZ

Approved by the Standards Association of Australia for installation in Australian and New Zealand homes.

FCC

FCC Certified

United States

Compliant with U.S. Federal Communications Commission rules on electromagnetic interference and emissions.

SASO

SASO Certified

Saudi Arabia

Authorized for the GCC market under the Saudi Standards, Metrology and Quality Organization.

Each certification is more than a label — it is an independent guarantee from a regulatory body that the light above your dining table meets the same engineering standard as a fixture in a commercial property.

The strongest proof of legitimacy is not a certificate hanging on a wall — it's the trade clients who return for their next project, free from the markups and barriers of traditional showrooms.

The Professional's Choice

Designers & Architects

Specified by independent studios and design firms Interior designers, architects, and design studios choose Lumioshine for both bespoke residential projects and commissioned commercial work. We respond to every trade enquiry within one business day with project quotes, lead times, and detailed product specifications.
Trade pricing Spec sheets on request Bespoke enquiries

Contractors & Hospitality

Suited to commercial and hospitality projects of any scale From restaurants and retail spaces to boutique hotel projects, our catalogue serves a wide variety of professional settings. We coordinate bulk pricing, custom lead times, and project-specific recommendations directly with the contractor or owner — no middleman, no inflated retail spread.
Bulk pricing Custom lead times Hospitality-grade

Direct-to-Homeowner

Designer lighting, without the trade-only markup Most of our customers are simply homeowners and interior enthusiasts who want well-designed lighting at a fair price — not after a 2–3× retail markup. Free shipping across the US, a 30-day return window, and a real US service team turn one-off purchases into long-term relationships.
Free US shipping 30-day returns Designer-grade catalogue

Shop with complete confidence.

Have a question about our company, our certifications, or a specific fixture? Our US-based service team is available Monday – Friday, 9am – 6pm EST, and replies to every enquiry within one business day.

Explore the Collection Contact Our Team

418 Broadway STE R, Albany, NY 12207  ·  800-978-5754  ·  support@lumioshine.com

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