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A complete guide to how your Lumioshine fixture travels from our workshops to your home — and how to follow every step along the way.
Powered by 17track.net — works with FedEx, UPS, USPS, DHL, and most global carriers.
We use 17track.net as our universal tracking portal because a single tracking number sometimes passes through several carriers on its way to you — ocean freight, customs, last-mile courier. 17track aggregates all of them into one clean timeline.
Open 17track.net — or use the quick tracker at the top of this page. Enter the tracking number from your shipment confirmation email.
You'll see every scan from origin to destination. Use the language switcher in the upper-right corner to change languages, or click through to the carrier's own tracking page for the full detail.
Email support@lumioshine.com with your order number, and we will look up the latest shipping information on your behalf — including container-level GPS for shipments still at sea.
Every Lumioshine fixture ships via one of two carefully engineered routes. For most of our United States customers — unless you've paid for an expedited upgrade at checkout — your order will travel by Standard Shipping, our flagship route that balances cost, care, and reliability.
Your fixture travels in a dedicated Lumioshine container from our Asia workshop to a port in California, clears US Customs, and is delivered to your door by FedEx, UPS, or freight truck.
Your fixture ships directly from our Asia facility via commercial air courier — FedEx, UPS, or DHL — straight to your address, bypassing ocean freight entirely.
Here's what happens after you place your order:
Your fixture is built in our Asia workshop and quality-checked.
Loaded into our container, destined for California. 20–35 days at sea.
Container lands at a California port.
Our team clears customs. Duties already paid by us.
FedEx, UPS, or truck freight to your door.
Ceiling lamps, wall sconces, and table lamps that fit within normal courier dimensions are delivered via FedEx or UPS Ground from our California warehouse. You'll receive a tracking number and can simply wait at home for your fixture to arrive.
FedEx and UPS are commercial couriers — they cannot deliver to a PO Box. At checkout, please provide a physical residential or business address. Orders shipped to a PO Box are returned to our warehouse, causing delays and re-shipping fees.
For large chandeliers, long linear fixtures, and any piece exceeding standard courier dimensions, we switch to less-than-truckload (LTL) freight. After customs clearance, our California team schedules a local trucking company to deliver directly to you.
Freight trucks are large. Before scheduling delivery, please confirm with our team that:
If you have any concerns about access, please tell us before your order ships — we will find an alternative solution.
If you've paid for our Express Shipping upgrade at checkout, your fixture skips the ocean. It leaves our Asia facility within 1–3 business days and arrives at your door via commercial air courier — FedEx, UPS, or DHL, depending on route availability — in 5–10 business days total.
As of the 2025 trade policy change, the United States has eliminated the $800 de minimis exemption that previously allowed shipments under $800 to enter duty-free.
We recommend budgeting approximately 10–25% of your order value for potential duty, though the exact rate depends on HS code classification and current policy.
For Standard Shipping customers, duties are already included in our shipping arrangement — you will never receive a separate customs bill.
If you know which courier is handling your package, track directly via the carrier's own portal for the most detailed information.
If your tracking number returns "No information available" or "Not found," please don't worry. In nearly every case, this simply means your order is still aboard the container ship crossing the Pacific.
Here's why this happens: commercial ocean freight typically does not generate detailed tracking events during the 20–35 day voyage. Tracking only becomes active once the container reaches a US port, begins customs clearance, and is handed off to the last-mile courier (FedEx, UPS, or freight truck).
If it's been more than 40 days since your shipment confirmation and tracking is still empty, please contact us. Using your order number, our support team can:
For chandeliers, long linear pendants, and any fixture exceeding standard packaging dimensions, we manufacture custom wooden crates sized specifically to the piece. These are not stock boxes — they are built, piece by piece, around your fixture.
Each crate is engineered to:
We would rather absorb the additional crating cost than risk your fixture arriving anything less than perfect.
Shipping damage is rare but not unheard of. If your fixture arrives damaged, missing parts, or with a visible defect, please follow these steps — it will dramatically speed up your resolution.
A dedicated specialist will review your case and reply with one of three outcomes, depending on what best resolves your situation:
If you're planning to order Lumioshine fixtures in volume — for a hospitality build-out, a multi-unit residential project, or a design showroom — we have a sincere piece of advice:
Even if you love what you see on our website, even if you've ordered from us before, even if the project timeline is tight.
Here is the honest reason we recommend this:
Purchase one unit of the fixture you're considering. If you decide to proceed with a bulk order within 30 days, we will credit the full sample price against your bulk order. Contact us before placing the bulk order so we can arrange the credit.
The four commitments behind every Lumioshine shipment.
If something goes wrong with your order — a late delivery, a damaged item, a billing discrepancy — please reach out to us first.
Negotiation is always faster than escalation. We can typically resolve an issue within 24 to 72 hours. A bank chargeback or payment dispute, by contrast, initiates a formal process that takes 4 to 8 weeks — during which neither party can act freely. The outcome is nearly always worse for both sides than a direct conversation would have produced.
We have helped thousands of customers through their shipping journeys — across oceans, customs, last-mile couriers, and the occasional unexpected problem. We will help you, too. You only have to ask.
Ready to track? Use the live tracker or reach our specialists at support@lumioshine.com.
